Troubleshooting
A source is not detected
Section titled “A source is not detected”Confirm that the Agent has created at least one local session and that Context can read its data folder. A tool being installed does not necessarily mean it has session data to discover.
Search returns no results
Section titled “Search returns no results”Make sure the scan completed successfully. Then try a longer word or phrase that appears in the conversation. If source files changed after the last scan, run an update.
A conversation cannot be opened
Section titled “A conversation cannot be opened”The original file may have moved, been deleted, or changed format since it was indexed. Run another scan so Context can reconcile the local index with the current files.
Still stuck?
Section titled “Still stuck?”Record the source name, the action you attempted, and the error shown by Context. Do not send private conversation files unless support explicitly requests a safe, redacted sample.