Activation and device management

After purchasing, activate each computer you want to use to enable the paid features included in your plan. See the website pricing page for plans, prices, included features, and device limits.

Activate this computer

Activation requires an internet connection and an available license in your account. If you have not purchased yet, click Visit website under Benefits and license to view plans.

1. In Context, open Settings → Benefits and license and click Activate.
2. An authorization page opens in your default browser. Sign in with the account you used to purchase, then authorize this device.
3. Return to Benefits and license in Context to check the result. Activated means paid features are enabled on this computer. The license email and expiration information are also shown.

After activation, Context gradually prepares the search index for conversations newly included in your search scope. If older content does not appear right away, wait until the searchable conversation count below the search box stops increasing, then search again.

Switch computers

You can activate a new computer with the same account. To free up a license seat on an old computer:

• If you can still use the old computer: click Deactivate under Benefits and license on that computer. The seat is released once deactivation is confirmed online.
• If you cannot use the old computer: sign in to Device management on the website and deactivate it there. Paid features on the old computer will stop working once its next online check confirms the change.

Deactivating a device does not cancel subscription renewal or delete original Agent records, favorites, or exported files.

Online verification

Context periodically updates your license status. Activated devices can use paid features during the valid offline period; once it ends, you need to connect and verify your license to continue.

If you see Online license verification required, reconnect to the internet. If a Verify online button is available, you can also verify manually.

If your license expires, a device is deactivated, or a connection issue occurs, check Benefits and license for details. See Activation failed or the license is unavailable for help.

Subscriptions and billing

On the website’s Subscriptions and billing page, you can view purchases and your current subscription status, and manage renewal and payment methods. Check your account page for the current status and validity period.